Remote Customer Service & Tech Support Pro

eFLEXervices, Inc.; Baguio; Hybrid; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Competitive salary & benefits

Comprehensive HMO coverage

Optical reimbursement

Permanent work-from-home option

Hybrid option in Baguio

Job summary

eFLEXervices, Inc. is hiring a Customer Service/Technical Support Representative to assist US clients from the Philippines. You will resolve tickets, maintain client relationships, and provide information via chat, email, and screen sharing.

The role requires at least 1 year in BPO customer support, CRM experience (Salesforce/HubSpot/Zoho), and excellent communication. We offer a mix of remote and hybrid work in the Baguio area with growth opportunities.

Qualifications

• Minimum 1 year of experience in customer or technical support within BPO
• Experience navigating CRM platforms (Salesforce/HubSpot/Zoho etc.)
• Strong communication, detail orientation, and time management skills
• Ability to share screen and present information clearly

Responsibilities

• Support US clients by handling customer support tickets across channels
• Develop and maintain long-term relationships with stakeholders in the account
• Deliver stellar service via chat, email, and screen sharing
• Document customer feedback and share insights with the client
• Troubleshoot product issues until the client is satisfied
• Create self-help resources like knowledge base content and videos
• Lead regular video meetings with the US client to share updates and practices

Skills

Excellent communication

Detail oriented

Time management

Creative thinking

Willingness to grow

Tools

Salesforce

HubSpot

Zoho CRM

Screen sharing

Job description

eFLEXervices, Inc. is hiring a Customer Service/Technical Support Representative to assist US clients from the Philippines. You will resolve tickets, maintain client relationships, and provide information via chat, email, and screen sharing.

The role requires at least 1 year in BPO customer support, CRM experience (Salesforce/HubSpot/Zoho), and excellent communication. We offer a mix of remote and hybrid work in the Baguio area with growth opportunities.