Remote Customer Service & Order Specialist (Xero/EDI)

yempo; Makati; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Weekly pay

HMO enrollment

Dependent coverage

Vacation days

Sick days

Performance bonuses

Annual salary reviews

Rice and snacks

Company polo shirts

Open-plan office

Professional environment

Job summary

Yempo is seeking a dayshift Customer Service Representative. You may work from home or in the office—your environment, your choice. The role emphasizes order entry, invoicing, and prompt client communication with a focus on accuracy.

You will work with Xero and EDI, maintain high data quality, and enjoy benefits like weekly pay, HMO, vacation and sick days, and a collaborative team in a bright open-plan office.

Qualifications

• Good English communication skills.
• Experience in customer service and order entry.
• Experience with Xero and/or EDI is preferred.

Responsibilities

• Handle daily invoicing and Xero exporting.
• Send daily order confirmations to clients via email.
• Import orders from EDI sites.
• Enter orders from customer drawings.
• Manually enter orders from customer emails.
• Respond to customer inquiries via the shared sales inbox.
• Comply with the Organization's ISMS policies, standards and guidelines.

Skills

Good English communication

Customer service experience

Order entry experience

Tools

Xero

EDI systems

Job description

Yempo is seeking a dayshift Customer Service Representative. You may work from home or in the office—your environment, your choice. The role emphasizes order entry, invoicing, and prompt client communication with a focus on accuracy.

You will work with Xero and EDI, maintain high data quality, and enjoy benefits like weekly pay, HMO, vacation and sick days, and a collaborative team in a bright open-plan office.