Customer Service Representative | GLS

Yempo Inc; Makati; On-site; PHP 182,000 - 319,000; Full time

Benefits offered by this job

Weekly pay

HMO enrollment

Dependent coverage

Vacation days

Bonuses

Annual salary reviews

Snacks and drinks

Company polo shirts

Open-plan environment

Professional colleagues

Job summary

Yempo Inc. is seeking a Customer Service Representative for a dayshift position in the Philippines. You may work from home or in the office, choosing the environment that suits you best.

The role involves daily invoicing, order confirmations, entry from drawings, and responding to customer inquiries via the shared inbox. Ideal candidates have good English communication, experience in customer service and order entry, and familiarity with Xero or EDI.

Qualifications

• Good English communication skills.
• Relevant experience in customer service and order entry.
• Experience with Xero and/or EDI is preferred.
• Strong attention to detail and accuracy.
• Ability to manage customer enquiries and order requests via email.

Responsibilities

• Daily invoicing and Xero exporting.
• Daily order confirmations emailed to clients.
• Order importing from EDI sites.
• Order entry from customer drawings.
• Manual order entry from customer emails.
• Respond to customer enquiries received through the shared sales inbox.
• Comply with the Organization's ISMS policies and guidelines.

Skills

English communication

Customer service

Order entry

Xero

EDI

Attention to detail

Email management

Tools

Xero

EDI

Job description

We have an exciting
dayshift opportunity available for Customer Service Representatives. Work from home or the office – you choose!

When you join Yempo, you’ll receive the following fantastic benefits:

• Highly competitive salary – paid weekly!
• HMO enrollment on commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic,
  bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers

Our Client

Our client is a well-established wholesale glass distribution and processing company serving a diverse range of industries throughout New Zealand. With over 30 years of industry experience, the company offers a wide range of glass products and processing services.

With a strong focus on quality, innovation, and customer service, the company operates from a purpose-built processing and distribution facility equipped with modern technology, software systems, and advanced glass processing equipment.

Key Responsibilities

• Daily invoicing and Xero exporting.
• Daily order confirmations emailed to clients.
• Order importing from EDI sites.
• Order entry from customer drawings.
• Manual order entry from customer emails.
• Respond to customer enquiries received through the shared sales inbox.
• Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.

Your Background

• Good English communication skills.
• Relevant experience in customer service and order entry.
• Experience with Xero and/or EDI is preferred.
• Strong attention to detail and accuracy.
• Ability to manage customer enquiries and order requests via email.

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.