Remote Customer Service Specialist - Fast-Paced, Bonus

Yempo - Your Employees Offshore; Manila, Hinoba-an; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Weekly pay

HMO enrollment

Dependent coverage

20 vacation days

7 sick days

Annual performance bonuses

Annual salary reviews

Free meals and beverages

Company polo shirts

Bright open-plan environment

Friendly co-workers

Job summary

Yempo - Your Employees Offshore seeks a midshift Customer Service Representative to manage inquiries and orders. You may work from home or in the office—your choice—while delivering timely responses to queries via phone, email, or live chat.

Ideal candidates have 3+ years in customer service, a bachelor's degree, and strong communication skills. The role offers weekly pay, HMO enrollment, and generous vacation/sick days in a supportive team environment.

Qualifications

• Bachelor’s degree in any field (or equivalent work experience).
• At least 3 years of customer service experience.
• Strong customer service and problem-solving skills.
• Excellent phone etiquette, active listening, and clear communication.
• Ability to multitask, prioritize, and manage time effectively.
• Team player with a humble, flexible, and collaborative attitude.

Responsibilities

• Manage a busy inbox, processing sales orders, quotations, and other queries.
• Respond to customer queries in a timely and accurate manner via phone, email, or live chat.
• Answer incoming telephone calls/enquiries and live chat; target is to answer over 90% within 2 seconds.
• Build sustainable relationships and engage clients by going the extra mile.
• Meet response time expectations for colleagues and customers; follow up for resolution.
• Identify client needs and help clients use specific features on our web portal.
• Spot opportunities to upsell products when they arise.
• Share client feedback and insights with Account Managers and other relevant team members.

Skills

Customer service

Problem solving

Active listening

Phone etiquette

Clear communication

Multitasking

Time management

Team player

Education

Bachelor's degree

Job description

Yempo - Your Employees Offshore seeks a midshift Customer Service Representative to manage inquiries and orders. You may work from home or in the office—your choice—while delivering timely responses to queries via phone, email, or live chat.

Ideal candidates have 3+ years in customer service, a bachelor's degree, and strong communication skills. The role offers weekly pay, HMO enrollment, and generous vacation/sick days in a supportive team environment.