Customer Service Advocate – Flexible Hours, Growth

MicroSourcing; Parañaque; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Career growth opportunities

Work-life harmony with flexible work

Inclusive team culture

Job summary

MicroSourcing is seeking a Customer Service Representative to handle inquiries via phone and email, resolve issues, and perform data entry for new accounts. The role emphasizes customer satisfaction and efficient support workflows in a fast-paced onsite environment at Metro Manila.

Candidates should demonstrate strong English communication, computer literacy, and a willingness to work shifting schedules. Experience with contact center setups and international accounts is a plus.

Qualifications

• Clear and articulate verbal and written English communication skills.
• Very good level of computer literacy.
• Positive attitude with a strong focus on customer service.
• Willingness to work on a shifting schedule.
• Location within 60 to 90 minutes of travel time from the office.

Responsibilities

• Respond to client questions and inquiries received via phone calls or email regarding support, products, and services.
• Identify ways to improve the customer experience and resolve issues using company products, services, and support systems following established procedures.
• Perform transactional and administrative tasks, including handling inbound and outbound calls.
• Process data entry requests for new accounts, sites, and related operational tasks.
• Meet and exceed customer satisfaction, efficiency metrics, and issue resolution targets.
• Execute additional task instructions and elevate complex questions or issues to the supervisor as needed.

Skills

English fluency

Computer literacy

Customer service mindset

Shifting schedule flexibility

Local commute readiness

Education

Bachelor's degree preferred

Tools

CRM software

Data entry tools

Job description

MicroSourcing is seeking a Customer Service Representative to handle inquiries via phone and email, resolve issues, and perform data entry for new accounts. The role emphasizes customer satisfaction and efficient support workflows in a fast-paced onsite environment at Metro Manila.

Candidates should demonstrate strong English communication, computer literacy, and a willingness to work shifting schedules. Experience with contact center setups and international accounts is a plus.