Remote Customer Success & Support Specialist

Recruitify_HR; Cebu City; On-site; PHP 334,800 - 468,720; Full time

Job summary

Recruitify HR is seeking a customer service professional to handle inquiries and provide effective solutions in a virtual environment. You will maintain a positive and professional attitude while communicating via phone, email, and chat, and document interactions in the CRM.

Ideal candidates have 3-5 years in customer service, strong interpersonal skills, and a customer-focused mindset, with the ability to work flexible hours remotely from the Philippines.

Qualifications

• Educational Qualifications: Bachelor's degree in a relevant field.
• Experience Level: 3-5 years of experience in customer service.
• Skills and Competencies: Excellent communication and problem-solving skills.
• Qualities and Traits: Strong interpersonal skills with a customer-focused mindset.
• Working Conditions: Ability to work in a virtual environment and flexible hours.

Responsibilities

• Handle customer inquiries and provide effective solutions to issues.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Communicate with clients via phone, email, and chat effectively.
• Track and document customer interactions and issues in the CRM.
• Collaborate with team members to improve customer service processes.

Skills

Excellent communication

Problem-solving

Education

Bachelor's degree

Job description

Recruitify HR is seeking a customer service professional to handle inquiries and provide effective solutions in a virtual environment. You will maintain a positive and professional attitude while communicating via phone, email, and chat, and document interactions in the CRM.

Ideal candidates have 3-5 years in customer service, strong interpersonal skills, and a customer-focused mindset, with the ability to work flexible hours remotely from the Philippines.