Remote Customer Experience Specialist

Activus Capital Partners; Philippines; Remote; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Remote work from anywhere

Competitive salary

Generous holiday allowance and PTO

Health insurance

Job summary

Activus Capital Partners seeks a strong communicator to deliver a five-star customer experience in a 100% remote role. Expect precision, energy, and speed when handling client calls, messages, and CRM updates.

You will engage clients by phone, text, and email, support the team with process and admin tasks, and ensure CRM accuracy while leveraging AI tools to prevent issues from escalating, enabling continual growth from a distributed team.

Qualifications

• Impeccable English- flawless written & spoken (outgoing personality a plus)
• Tech savvy – ChatGPT & Google workspace, and CRM software
• Work from-home setup — computer, reliable internet, and workspace for video meetings

Responsibilities

• Communicate with clients by phone, text and email in under 20 min
• Champion team through process and admin support
• Capture every detail accurately in our CRM
• Solve problems before they blow up using AI tools

Skills

Impeccable English

Communication

Problem solving

Tools

ChatGPT

Google Workspace

CRM software

Job description

Activus Capital Partners seeks a strong communicator to deliver a five-star customer experience in a 100% remote role. Expect precision, energy, and speed when handling client calls, messages, and CRM updates.

You will engage clients by phone, text, and email, support the team with process and admin tasks, and ensure CRM accuracy while leveraging AI tools to prevent issues from escalating, enabling continual growth from a distributed team.