Customer Experience Representative

MicroSourcing; Manila; Remote; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Competitive pay

Healthcare coverage

Paid time off

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Customer Experience Representative to handle inquiries across phone, email, and live chat, while verifying orders and processing returns. You will upsell products and maintain CRM notes as part of a fast-paced remote team.

The role requires strong English communication, a reliable home setup with 25 Mbps+ internet, and the ability to switch between channels on shifting schedules. Join a diverse, supportive workplace that values your 100% YOU.

Qualifications

• Must have strong English verbal and written communication.
• Typing speed 50–55 words per minute with high accuracy.
• Private quiet work environment with 25 Mbps+ internet and backup.
• Willing to work in shifting schedules and multiple channels (voice, chat, email).

Responsibilities

• Answer inbound inquiries via phone, email, and live chat.
• Verify orders and shipping details.
• Process returns, exchanges, and refunds.
• Upsell products during interactions and log notes in CRM.

Skills

Excellent communication

Typing speed 50–55 WPM

Private home setup 25+ Mbps

Channel flexibility

Attendance commitment

Tools

Zendesk

Salesforce

Live chat tools

Job description

Job Description

Discover your 100% YOU with MicroSourcing!

Position

Customer Experience Representative

Work setup & shift

Work From Home | Shifting Schedule

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses*
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Customer Experience Representative, you will:

• Answer inbound customer inquiries via phone, email, and live web chat.
• Verify customer orders and confirm shipping details.
• Process product returns, exchanges, and account refunds.
• Recommend products and drive sales during customer interactions.
• Log call notes and update customer records in CRM systems.

What you need

• Strong verbal and written communication skills in English.
• Minimum typing speed of 50–55+ WPM with high accuracy.
• Dedicated private work environment with 25+ Mbps internet and backup connection.
• Physical and mental fitness with a strong work ethic and attendance commitment.
• Flexibility to switch between voice, chat, and email channels on shifting schedules.

Preferred Skills/experience

• Prior experience in e-commerce support, retail sales, or BPO contact centers (fresh graduates accepted).
• Experience using CRM software (e.g., Zendesk, Salesforce) and live chat tools.
• Background in handling order tracking systems and return authorizations.
• Experience in upselling or consultative sales.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions