Remote Customer Experience & Sales Ops Coordinator

Go Lean Health; Compostela; Remote; PHP 433,000 - 519,000; Full time

Job summary

Go Lean Health is seeking a highly organized Customer Experience, Sales & Operations Coordinator to support a growing family entertainment business. You will handle customer service, sales follow‑up, community outreach, marketing execution, and day‑to‑day remote operations with ownership and initiative.

This remote, full‑time role requires excellent English, strong organizational skills, and the ability to work independently during Central Time hours, delivering timely responses and nurturing

Qualifications

• Excellent spoken and written English.
• Professional, confident, and friendly phone presence.
• Experience in customer service, sales follow-up, lead management, or a similar customer-facing role.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable working independently in a remote environment.
• Strong follow-through and ability to act with appropriate urgency.
• Availability to work during Central Time business hours.

Responsibilities

• Answer and return customer calls, emails, voicemails, and online inquiries promptly and professionally.
• Assist customers with questions about events, memberships, admissions, schedules, policies, pricing, and availability.
• Follow up on inquiries and bookings to convert interest into confirmed bookings.
• Maintain consistent communication so customers receive the same information.
• Identify complaints, exceptions, or concerns and elevate them appropriately.
• Maintain CRM records, including contacts, opportunities, notes, pipeline stages, next steps, and follow-up dates.

Skills

Customer service

Sales follow-up

Lead management

Relationship management

Remote work

English

Independent work

Tools

Brevo

Nextiva

LilyPad

Homebase

Google Workspace

Airtable

Google Drive

Canva

ChatGPT

Base44

Job description

Go Lean Health is seeking a highly organized Customer Experience, Sales & Operations Coordinator to support a growing family entertainment business. You will handle customer service, sales follow‑up, community outreach, marketing execution, and day‑to‑day remote operations with ownership and initiative.

This remote, full‑time role requires excellent English, strong organizational skills, and the ability to work independently during Central Time hours, delivering timely responses and nurturing