Remote Customer Experience Advisor

Y-Axis; Manila, Hinoba-an; On-site; PHP 201,000 - 290,000; Full time

Job summary

VXI Global Solutions is seeking a Customer Experience Advisor for QC Bridgetowne. The role involves handling inquiries via multiple channels, delivering outstanding service, and documenting interactions according to SOPs. Immediate start with full-time commitment and a remote-friendly setup.

The position requires strong communication, problem solving, and adherence to schedules. You will work as part of a global BPO leader delivering omnichannel support and CX optimization for top brands.

Qualifications

• 0 year(s) or above experience required.
• Experience in a customer service/ BPO environment is a plus.

Responsibilities

• Respond to customer inquiries across channels (phone, email, chat, social media).
• Provide exceptional service and resolve customer concerns.
• Document all interactions according to procedures.
• Maintain an excellent on-time attendance record (schedule adherence).
• Escalate problematic issues to management according to SOPs.

Skills

Customer Service

Omnichannel Support

Conflict Resolution

Documentation

Professionalism

Communication Skills

Problem Solving

Schedule Adherence

Job description

VXI Global Solutions is seeking a Customer Experience Advisor for QC Bridgetowne. The role involves handling inquiries via multiple channels, delivering outstanding service, and documenting interactions according to SOPs. Immediate start with full-time commitment and a remote-friendly setup.

The position requires strong communication, problem solving, and adherence to schedules. You will work as part of a global BPO leader delivering omnichannel support and CX optimization for top brands.