Mandarin Bilingual Advisor | Bridgetowne QC

Concentrix; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix is seeking an Advisor I, Sales to interact with customers via inbound calls, outbound calls, or the Internet depending on client needs. The role provides customer service support and resolution of routine problems related to the client's products or services.

Qualifications include proficient research across multiple applications, intermediate PC skills (Excel, Word, Outlook), and strong sales and customer service experience in a call center.

Qualifications

• Experience in a client technology environment handling multiple applications.
• Proficient in Excel, Word and Outlook.
• Customer service and sales experience in a call center setting.
• Fluency in English and Mandarin (speaking, reading & writing).
• Onsite work eligibility in Bridgetowne, QC, Philippines.

Responsibilities

• Interface with customers via inbound calls, outbound calls, or the Internet depending on client requirements.
• Provide customer service support and resolution of routine problems regarding client's product or services.

Skills

Client technology environment research

Sales orientation

Interpersonal skills

Stress handling

English & Mandarin fluency

Communication of actions taken

Multitasking research across apps

Bilingual (English and Mandarin)

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Qualifications:

• Proficient working in a client technology provided environment with multiple applications and navigation between applications to research information
• Intermediate knowledge of PC and software applications including Microsoft Excel, Word and Outlook
• Customer service and Sales orientation/skills in a call center setting is required.
• Ability to communicate actions being taken for resolution based on process direction
• Strong interpersonal skills, ability to establish and maintain effective working relationship
• Ability to handle stressful situations and bond professionally with frustrated customers
• Proficient in both English and Mandarin (speaking, reading & writing).
• Open to Filipinos and Foreigners currently in PH.
• Amenable to work onsite in Bridgetowne QC.