Customer Experience Quality Advisor

VXI PH; Philippines; On-site; PHP 335,000 - 502,000; Full time

Job summary

VXI PH Bridgetowne is seeking a detail-oriented Bridgetowne Customer Experience Advisor to ensure top-notch customer service. You will monitor interactions for QA, provide feedback, and collaborate on training materials to uplift overall experience.

You will prepare reports on quality metrics for management, identify improvement areas, and handle escalations with professionalism and empathy in a fast-paced environment.

Qualifications

• Monitor and evaluate customer interactions for quality assurance.
• Provide actionable feedback to improve customer service performance.
• Collaborate with teams to develop training materials and resources.
• Prepare reports on quality metrics and trends for management review.
• Identify areas for process improvement to enhance customer satisfaction.
• Handle escalated customer inquiries with professionalism and empathy.

Responsibilities

• Monitor and evaluate customer interactions for quality assurance.
• Provide actionable feedback to improve customer service performance.
• Collaborate with teams to develop training materials and resources.
• Prepare reports on quality metrics and trends for management review.
• Identify areas for process improvement to enhance customer satisfaction.
• Handle escalated customer inquiries with professionalism and empathy.

Skills

Strong analytical skills

Excellent verbal and written коммуника

CRM tools

Microsoft Office Suite

Customer service experience

Tools

CRM tools

Microsoft Office

Job description

VXI PH Bridgetowne is seeking a detail-oriented Bridgetowne Customer Experience Advisor to ensure top-notch customer service. You will monitor interactions for QA, provide feedback, and collaborate on training materials to uplift overall experience.

You will prepare reports on quality metrics for management, identify improvement areas, and handle escalations with professionalism and empathy in a fast-paced environment.