Member Experience Advisor – Inbound Support

VXI Global Solutions; Davao City; On-site; PHP 216,000 - 288,000; Full time

Job summary

VXI Global Solutions in the Philippines is seeking entry-level customer service agents to handle inbound calls from members, providing helpful information and resolving questions with empathy.

You will document interactions in the CRM, follow up on unresolved issues, and maintain a professional demeanor while meeting key performance metrics.

No experience required, but a high school diploma and strong English skills are needed; opportunities for growth within a dynamic contact center.

Qualifications

• No work experience required.
• Preferred background in contact center, healthcare, or insurance.
• Must be a High School Graduate.
• Must be at least 18 years old.
• Able to read and speak English proficiently.

Responsibilities

• Answer inbound calls for members and assist with inquiries using tools provided, demonstrating empathy and issue resolution.
• Answer calls in a timely manner with friendly demeanor and willingness to assist.
• Assist members with inquiries, finding resolutions via knowledge management system (billing, payments, benefits, provider search, and coverage).
• Thorough documentation of the call inquiry and resolution discussed, and next steps in CRM.
• Make necessary outbound follow-ups to support final resolution and satisfaction.
• Maintain professional demeanor and ensure all questions answered with understanding of situation.
• Responsible for ensuring that primary metrics are met.

Skills

Communication Skills

Customer Service

Active Listening

Problem Solving

Empathy

Team Work

Stress Tolerance

Integrity

Education

High School Diploma or equivalent

Job description

VXI Global Solutions in the Philippines is seeking entry-level customer service agents to handle inbound calls from members, providing helpful information and resolving questions with empathy.

You will document interactions in the CRM, follow up on unresolved issues, and maintain a professional demeanor while meeting key performance metrics.

No experience required, but a high school diploma and strong English skills are needed; opportunities for growth within a dynamic contact center.