Customer Experience Quality & Training Specialist

Tap Growth ai; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

Tap Growth ai is seeking a Bridgetowne Customer Experience Advisor to monitor customer interactions, provide feedback, and drive service improvements across teams.

Based in Bridgetowne, Philippines and working from the office, you will use CRM tools and the Microsoft Office suite to analyze quality metrics and report trends to management. Strong communication and collaborative skills are essential for success.

Qualifications

• Attention to detail with strong analytical capabilities.
• Excellent verbal and written communication abilities.
• Proven experience in quality control or customer service roles.
• Ability to collaborate effectively in a fast-paced environment.
• Proficiency with CRM tools and Microsoft Office.

Responsibilities

• Monitor and evaluate customer interactions for quality assurance.
• Provide actionable feedback to improve customer service performance.
• Collaborate with teams to develop training materials and resources.
• Prepare reports on quality metrics and trends for management review.
• Identify areas for process improvement to enhance customer satisfaction.
• Handle escalated customer inquiries with professionalism and empathy.

Skills

Analytical skills

Verbal & written communication

Quality control / customer service

Collaborative teamwork

CRM tools

Microsoft Office Suite

Tools

CRM tools

Microsoft Office

Job description

Tap Growth ai is seeking a Bridgetowne Customer Experience Advisor to monitor customer interactions, provide feedback, and drive service improvements across teams.

Based in Bridgetowne, Philippines and working from the office, you will use CRM tools and the Microsoft Office suite to analyze quality metrics and report trends to management. Strong communication and collaborative skills are essential for success.