Bridgetowne Customer Experience Advisor 2026

Tap Growth ai; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

Tap Growth ai is seeking a Bridgetowne Customer Experience Advisor to monitor customer interactions, provide feedback, and drive service improvements across teams.

Based in Bridgetowne, Philippines and working from the office, you will use CRM tools and the Microsoft Office suite to analyze quality metrics and report trends to management. Strong communication and collaborative skills are essential for success.

Qualifications

• Attention to detail with strong analytical capabilities.
• Excellent verbal and written communication abilities.
• Proven experience in quality control or customer service roles.
• Ability to collaborate effectively in a fast-paced environment.
• Proficiency with CRM tools and Microsoft Office.

Responsibilities

• Monitor and evaluate customer interactions for quality assurance.
• Provide actionable feedback to improve customer service performance.
• Collaborate with teams to develop training materials and resources.
• Prepare reports on quality metrics and trends for management review.
• Identify areas for process improvement to enhance customer satisfaction.
• Handle escalated customer inquiries with professionalism and empathy.

Skills

Analytical skills

Verbal & written communication

Quality control / customer service

Collaborative teamwork

CRM tools

Microsoft Office Suite

Tools

CRM tools

Microsoft Office

Job description

We're Hiring: Bridgetowne Customer Experience Advisor!

We are looking for a detail-oriented and customer-focused Bridgetowne Customer Experience Advisor to join our team. The ideal candidate will ensure that our customers receive the highest level of service by monitoring quality standards, providing feedback, and implementing improvements to enhance the overall customer experience.

Location: Bridgetowne, Philippines

Work Mode: Work from Office

Role: Bridgetowne Customer Experience Advisor

What You'll Do:

• Monitor and evaluate customer interactions for quality assurance
• Provide actionable feedback to improve customer service performance
• Collaborate with teams to develop training materials and resources
• Prepare reports on quality metrics and trends for management review
• Identify areas for process improvement to enhance customer satisfaction
• Handle escalated customer inquiries with professionalism and empathy

What We're Looking For:

• Strong analytical skills with attention to detail
• Excellent verbal and written communication abilities
• Proven experience in quality control or customer service roles
• Ability to work collaboratively in a fast-paced environment
• Proficiency in using CRM tools and Microsoft Office Suite