Bridgetowne Customer Experience Advisor 2026

VXI PH; Philippines; On-site; PHP 335,000 - 502,000; Full time

Job summary

VXI PH Bridgetowne is seeking a detail-oriented Bridgetowne Customer Experience Advisor to ensure top-notch customer service. You will monitor interactions for QA, provide feedback, and collaborate on training materials to uplift overall experience.

You will prepare reports on quality metrics for management, identify improvement areas, and handle escalations with professionalism and empathy in a fast-paced environment.

Qualifications

• Monitor and evaluate customer interactions for quality assurance.
• Provide actionable feedback to improve customer service performance.
• Collaborate with teams to develop training materials and resources.
• Prepare reports on quality metrics and trends for management review.
• Identify areas for process improvement to enhance customer satisfaction.
• Handle escalated customer inquiries with professionalism and empathy.

Responsibilities

• Monitor and evaluate customer interactions for quality assurance.
• Provide actionable feedback to improve customer service performance.
• Collaborate with teams to develop training materials and resources.
• Prepare reports on quality metrics and trends for management review.
• Identify areas for process improvement to enhance customer satisfaction.
• Handle escalated customer inquiries with professionalism and empathy.

Skills

Strong analytical skills

Excellent verbal and written коммуника

CRM tools

Microsoft Office Suite

Customer service experience

Tools

CRM tools

Microsoft Office

Job description

We're Hiring: Bridgetowne Customer Experience Advisor!

We are looking for a detail-oriented and customer-focused Bridgetowne Customer Experience Advisor to join our team. The ideal candidate will ensure that our customers receive the highest level of service by monitoring quality standards, providing feedback, and implementing improvements to enhance the overall customer experience.

Location: Bridgetowne, Philippines

Work Mode: Work from Office

Role: Bridgetowne Customer Experience Advisor

What You'll Do:

• Monitor and evaluate customer interactions for quality assurance
• Provide actionable feedback to improve customer service performance
• Collaborate with teams to develop training materials and resources
• Prepare reports on quality metrics and trends for management review
• Identify areas for process improvement to enhance customer satisfaction
• Handle escalated customer inquiries with professionalism and empathy

What We're Looking For:

• Strong analytical skills with attention to detail
• Excellent verbal and written communication abilities
• Proven experience in quality control or customer service roles
• Ability to work collaboratively in a fast-paced environment
• Proficiency in using CRM tools and Microsoft Office Suite