Customer Experience Advocate

VXI; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

VXI in the Philippines is looking for a customer service representative to respond to inquiries via telephone, email, chat, social media and other channels, delivering exceptional service.

You will address concerns, provide solutions, document interactions, and escalate issues to management according to standard procedures. Join a team that values integrity and on-time attendance, and grow with a company that believes in passion and customer focus.

Responsibilities

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI in the Philippines is looking for a customer service representative to respond to inquiries via telephone, email, chat, social media and other channels, delivering exceptional service.

You will address concerns, provide solutions, document interactions, and escalate issues to management according to standard procedures. Join a team that values integrity and on-time attendance, and grow with a company that believes in passion and customer focus.