Remote Collections Specialist – Payments

Smart Apartment Data; Davao Region; Remote; PHP 421,000 - 456,000; Full time

Job summary

Smart Apartment Data in the Philippines is seeking a confident Payment Resolution Specialist to follow up with customers on overdue balances and drive accounts toward resolution. This is a phone-focused, fully remote role.

You will make outbound calls, follow up by email, ask direct questions about delays, secure payment commitments, and track notes and next steps while meeting daily and weekly collections targets.

Qualifications

• 2+ years of hands-on experience in a dedicated collections role, including experience handling US/international customer accounts.
• Experience actively handling overdue or delinquent accounts and making outbound collections calls.
• Experience securing payment commitments and following up until resolution.
• Comfortable handling objections and having firm conversations about payment.
• Strong verbal communication skills with clear, understandable spoken English.
• Persistent and confident without being rude or aggressive.
• Able to communicate directly and professionally.
• Strong follow-through and accountability.
• Comfortable working with collections targets and performance metrics.

Responsibilities

• Make outbound calls to customers regarding overdue balances.
• Follow up by email when needed and maintain consistent contact until accounts are resolved.
• Ask direct questions to understand payment delays and objections.
• Work with customers to secure payment commitments or appropriate payment arrangements.
• Follow up on missed or delayed payment commitments.
• Maintain accurate notes, account updates, and next steps.
• Work toward daily and weekly collections targets and KPIs.

Skills

Verbal communication

Persistence

English proficiency

Job description

Smart Apartment Data in the Philippines is seeking a confident Payment Resolution Specialist to follow up with customers on overdue balances and drive accounts toward resolution. This is a phone-focused, fully remote role.

You will make outbound calls, follow up by email, ask direct questions about delays, secure payment commitments, and track notes and next steps while meeting daily and weekly collections targets.