Remote Collections Specialist - Overdue Payments

Smart Apartment Data; Davao City; Remote; PHP 421,000 - 456,000; Full time

Benefits offered by this job

Fully remote

Job summary

Smart Apartment Data is hiring a Payment Resolution Specialist for a fully remote role based in the Philippines. You will follow up with customers on overdue balances and push for payment commitments through phone calls and emails.

The ideal candidate has 2+ years in collections, experience with US/international accounts, and strong English communication. You will work toward daily/weekly targets in a professional, persistent manner.

Qualifications

• 2+ years in a dedicated collections role, including experience with US/international accounts.
• Experience handling overdue accounts and making outbound collections calls.
• Experience securing payment commitments and following up until resolution.
• Comfortable handling objections and having firm conversations about payment.
• Strong spoken English communication skills.
• Persistent and accountable with strong follow-through.

Responsibilities

• Make outbound calls to customers regarding overdue balances.
• Follow up by email when needed and maintain consistent contact until accounts are resolved.
• Ask direct questions to understand payment delays and objections.
• Work with customers to secure payment commitments or appropriate payment arrangements.
• Follow up on missed or delayed payment commitments.
• Maintain accurate notes, account updates, and next steps.
• Work toward daily and weekly collections targets and KPIs.

Skills

Collections experience

Outbound collections calls

English communication

Persistence

Achievement of targets

Job description

Smart Apartment Data is hiring a Payment Resolution Specialist for a fully remote role based in the Philippines. You will follow up with customers on overdue balances and push for payment commitments through phone calls and emails.

The ideal candidate has 2+ years in collections, experience with US/international accounts, and strong English communication. You will work toward daily/weekly targets in a professional, persistent manner.