AR Collections Specialist - Drive Payments & Resolutions

CP360; Cebu City; On-site; PHP 280,000 - 420,000; Full time

Job summary

ContactPoint360 in the Philippines (Cebu City) is seeking an Accounts Receivable Collections Specialist to monitor the aging of accounts receivable, contact customers by phone, email, and written correspondence, and resolve payment discrepancies.

You will collaborate with Sales, Customer Service, and Billing to resolve issues, maintain detailed records, and escalate accounts when needed. Strong English, time management, precision, teamwork, and Excel proficiency are essential.

Qualifications

• Business fluent in English.
• Strong time management and ability to manage competing priorities.
• Precise, structured and independent way of working with high-quality standards.
• Team-player capable of working both collaboratively and independently.
• Proficiency in Microsoft Excel.

Responsibilities

• Monitor the aging of accounts receivable to ensure timely collections.
• Contact customers via phone, email, and written correspondence to follow up on outstanding invoices.
• Investigate and resolve payment discrepancies, disputes, and short payments.
• Collaborate with internal departments (Sales, Customer Service, Billing) to resolve customer issues.
• Maintain detailed records of collection activities and customer communications.
• Recommend accounts for escalation, write-off, or legal action when necessary.
• Ensure compliance with company policies and procedures, as well as applicable regulations.

Skills

English fluency

Time management

Organized and precise work style

Team player

Microsoft Excel

Tools

Microsoft Excel

Job description

ContactPoint360 in the Philippines (Cebu City) is seeking an Accounts Receivable Collections Specialist to monitor the aging of accounts receivable, contact customers by phone, email, and written correspondence, and resolve payment discrepancies.

You will collaborate with Sales, Customer Service, and Billing to resolve issues, maintain detailed records, and escalate accounts when needed. Strong English, time management, precision, teamwork, and Excel proficiency are essential.