Remote Clinical Operations Specialist

Multiply Mii; Philippines; On-site; PHP 446,000 - 558,000; Full time

Benefits offered by this job

100% Remote Work

13th Month Pay

Healthcare (HMO)

Fringe Benefits package

Paid Service Incentive Leave (SIL)

Paid Philippines Holidays

Free Learning and Development Programs

Job summary

Multiply Mii is seeking a Clinical Operations Support Specialist to provide day-to-day support for practitioners and patients in a remote Philippines setup. You will manage queues, respond to inquiries, and assist with rostering and onboarding while collaborating with cross-functional teams to keep clinical services running smoothly.

Ideal candidates have at least 2 years in customer or admin support, strong English communication, and familiarity with AU/US/UK clients.

Qualifications

• 2+ years in customer or admin support roles.
• Excellent written and verbal English communication.
• Ability to manage patient queues and meet SLAs.

Responsibilities

• Provide timely clinical operations support to practitioners during and outside standard hours.
• Respond to practitioner inquiries via tickets, email, and internal platforms within SLAs.
• Assist with practitioner rostering and scheduling to ensure proper coverage.
• Monitor queues, identify bottlenecks, and escalate issues to protect patient experience.

Skills

Customer support

Admin support

English communication

Queue management

Problem solving

Strategic thinking

AU/US/UK client experience

Tools

Google Sheets

Slack

Deputy

Job description

Multiply Mii is seeking a Clinical Operations Support Specialist to provide day-to-day support for practitioners and patients in a remote Philippines setup. You will manage queues, respond to inquiries, and assist with rostering and onboarding while collaborating with cross-functional teams to keep clinical services running smoothly.

Ideal candidates have at least 2 years in customer or admin support, strong English communication, and familiarity with AU/US/UK clients.