Remote Multiclient Operations Specialist

Ethossupport; Philippines; Remote; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Flexible remote work

Career growth

Competitive benefits

Inclusive team

Job summary

Ethos Support is seeking an Operations Generalist to support multiple clients remotely from the Philippines. You will deliver high-quality customer service, handle back-office tasks, and provide basic technical support across email, chat, and phone channels.

You will manage records, ensure SLAs are met, and adapt to varying client needs while collaborating with internal teams to ensure smooth service delivery.

Qualifications

• Proven experience in a customer service or support role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical abilities.
• Basic technical aptitude and the ability to explain technical concepts to non-technical users.
• Proficiency in using various communication and productivity tools (e.g., email, chat platforms, CRM systems).
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong attention to detail and accuracy.
• Flexibility to work varied shifts as required.
• Experience meeting and exceeding SLA's.

Responsibilities

• Manage and prioritize tasks across multiple client accounts, adapting to varying client needs and requirements.
• Maintain accurate and up-to-date records of client interactions and service requests.
• Provide exceptional customer service through various channels, including email, chat, and phone support.
• Address customer inquiries and resolve issues promptly and professionally.
• Perform back-office tasks, such as data entry, report generation, and process documentation.
• Provide basic technical support and troubleshooting to non-technical users.
• Clearly explain technical steps and terminology in a user-friendly manner.
• Escalate complex technical issues to appropriate teams as needed.
• Meet and exceed defined SLAs and performance metrics for each assigned client account.
• Adhere to established processes and procedures, ensuring compliance with client and company standards.
• Monitor and report on performance metrics.
• Demonstrate flexibility in scheduling to accommodate varying client needs and time zones.
• Quickly adapt to new processes, tools, and client requirements.
• Participate in training and development to enhance skills and knowledge.
• Work effectively with team members to ensure seamless service delivery.
• Share knowledge and best practices with colleagues.

Skills

Customer service

Communication skills

Problem solving

Technical aptitude

CRM systems

Multitasking

Attention to detail

Flexibility

SLA experience

Tools

CRM systems

Chat platforms

Email

Job description

Ethos Support is seeking an Operations Generalist to support multiple clients remotely from the Philippines. You will deliver high-quality customer service, handle back-office tasks, and provide basic technical support across email, chat, and phone channels.

You will manage records, ensure SLAs are met, and adapt to varying client needs while collaborating with internal teams to ensure smooth service delivery.