Remote Clinical Operations Specialist - Scheduling & Analytics

ANNA (Allied Network for Neurodevelopmental Advancement); Philippines; On-site; PHP 3,676,000 - 5,515,000; Full time

Job summary

ANNA Autism Care is seeking a remote Business Operations Specialist, Clinical Operations based in the Philippines, working US Eastern hours, to manage developmental evaluation intake, scheduling, insurance coordination, and reporting. You will support Clinical Directors with calendar management, credentialing tracking, and clinic operations, while building AI-powered workflows to streamline processes.

You will collaborate across Clinical Directors, evaluating psychologists, and our executive

Qualifications

• 3+ years in healthcare operations, clinical operations, scheduling/care coordination, or a similar generalist role.
• Demonstrated ability to work full-time US Eastern Time hours (approx. 9 PM - 6 AM Manila time, including DST shifts).
• Hands-on experience with scheduling, EMR, or practice-management systems and insurance authorization/prior-authorization workflows.
• Demonstrated AI fluency - must be able to show actual work product (Claude Projects, automations, prompt engineering, agent workflows).
• Excellent written English and async communication skills, including warm, clear communication with families and clinical stakeholders.

Responsibilities

• Own day-to-day scheduling and intake coordination for developmental evaluations across ANNA's centers, keeping evaluator calendars full but realistic.
• Coordinate insurance verification and prior authorization for evaluation appointments, partnering with our billing/insurance function.
• Track every evaluation from completed assessment through report delivery and the family follow-up meeting, flagging delays before families feel them.
• Maintain and coordinate restocking of standardized assessment materials across centers (ADOS-2, Vineland-3, Mullen Scales, DP-4).
• Manage the M-CHAT-R screening intake funnel so families who screen positive are routed to scheduling promptly.
• Serve as a warm, organized point of contact for families navigating the evaluation process.

Skills

Healthcare operations

Scheduling & coordination

AI fluency (Claude)

Written English communication

Time-zone coordination

Organizational skills

Tools

EMR systems

Practice management systems

Job description

ANNA Autism Care is seeking a remote Business Operations Specialist, Clinical Operations based in the Philippines, working US Eastern hours, to manage developmental evaluation intake, scheduling, insurance coordination, and reporting. You will support Clinical Directors with calendar management, credentialing tracking, and clinic operations, while building AI-powered workflows to streamline processes.

You will collaborate across Clinical Directors, evaluating psychologists, and our executive