Remote Client Success Coach for VA Teams

Magic, Inc; Philippines; Remote; PHP 424,000 - 469,000; Full time

Benefits offered by this job

HMO coverage (after 6 months)

12 vacation days + 10 sick days

13th month pay

SSS, PhilHealth, PAG-IBIG

Desktop computer provided + IT support

Paid Training

Job summary

Magic is seeking a Client Success Specialist to lead 15–20 virtual assistants across multiple clients from a remote, Philippines-based operation. You will run daily stand-ups, coach EAs, and build tailored development plans while tracking key metrics and ensuring client satisfaction.

The role blends client success management with leadership, coaching, and hands-on involvement to drive optimal EA performance and seamless client handovers.

Qualifications

• 2+ years hands-on VA or EA experience with international clients (US/AU preferred).
• 1+ years of client success, B2B relationship management, and team coordination experience.
• Comfortable operating across 6+ platforms daily and excited about learning new tools.
• Professional-level English, written and verbal.
• Proven track record completing strict programs – bootcamps, certifications, structured training.
• Full availability for overnight shift and 2-week intensive training with zero absences.

Responsibilities

• Manage 15–20 virtual assistants across multiple clients.
• Run daily stand-ups and coach EAs in real-time when issues arise.
• Build and execute personalized development plans for each team member.
• Track performance metrics including response times, client satisfaction, and quality scores.
• Jump in hands-on when clients need immediate support – become a player-coach.

Skills

VA/EA experience

Client success

Multi-platform familiarity

English proficiency

Training completion

Overnight shift availability

Tools

HubSpot

Slack

Discord

Cloudtalk

ChatGPT

Workspace

Penthouse

Job description

Magic is seeking a Client Success Specialist to lead 15–20 virtual assistants across multiple clients from a remote, Philippines-based operation. You will run daily stand-ups, coach EAs, and build tailored development plans while tracking key metrics and ensuring client satisfaction.

The role blends client success management with leadership, coaching, and hands-on involvement to drive optimal EA performance and seamless client handovers.