Client Success & VA HR Lead for Growth

VA Masters; Talisay; On-site; PHP 400,000 - 700,000; Full time

Job summary

VA Masters is seeking an Internal Team Lead and Client Account Manager in the Philippines to nurture client relationships, oversee the VA team from an HR perspective, and drive growth with upselling opportunities.

The role combines leadership, client satisfaction, HR support for VAs, and sales initiatives, requiring strong communication, problem solving, and scheduling flexibility to meet client needs.

Qualifications

• Must demonstrate strong leadership and client-facing abilities.
• Proven track record in account management and client satisfaction.
• Experience handling HR-related issues for remote teams is a plus.

Responsibilities

• Serve as main client contact, ensuring needs are met and satisfaction high.
• Identify and pursue opportunities to upsell services to existing clients.
• Support VA team with HR-related concerns, scheduling, and cross-team communication.
• Oversee internal processes, systems, and workflows for efficiency.
• Provide regular reporting and analysis on team and client performance.

Skills

Leadership

Account management

HR problem-solving

Communication

Sales & upselling

Time management

Team coaching

Flexibility

Client relations

Job description

VA Masters is seeking an Internal Team Lead and Client Account Manager in the Philippines to nurture client relationships, oversee the VA team from an HR perspective, and drive growth with upselling opportunities.

The role combines leadership, client satisfaction, HR support for VAs, and sales initiatives, requiring strong communication, problem solving, and scheduling flexibility to meet client needs.