Remote Client Services Lead & Coach

magic; Philippines; Remote; PHP 500,000 - 800,000; Full time

Job summary

Magic is seeking a Client Services Team Leader to act as the bridge between clients and their EA teams, ensuring both sides thrive.

You’ll own client relationships and the people delivering work end to end, coaching through challenges and driving high satisfaction with low escalations.

This is a fully remote role across Asia and US time zones, with ownership and outcomes at the core, not a traditional supervisory path.

Responsibilities

• You manage 15–20 EAs and your clients consistently report strong satisfaction scores with low escalations
• You catch performance issues before clients raise them — you already saw it coming and acted
• Your team members grow because you create development plans and actually follow through
• You handle difficult conversations with assistants and clients professionally and without delay

Job description

Magic is seeking a Client Services Team Leader to act as the bridge between clients and their EA teams, ensuring both sides thrive.

You’ll own client relationships and the people delivering work end to end, coaching through challenges and driving high satisfaction with low escalations.

This is a fully remote role across Asia and US time zones, with ownership and outcomes at the core, not a traditional supervisory path.