Remote VA Success Coordinator – Onboarding & Retention

Permworks; Philippines; On-site; PHP 341,707 - 486,674; Full time

Benefits offered by this job

Health Insurance (Maxicare HMO) after 3 months

Opportunity for advancement

Collaborative work environment

Job summary

A dynamic HR services firm is looking for a proactive Virtual Assistant Success Coordinator in the Philippines. This role involves ensuring smooth onboarding for clients and virtual assistants, monitoring performance, and maintaining client relationships. You will facilitate onboarding calls, address concerns, and support VAs to meet their KPIs. Candidates must have experience in client success and strong communication skills. The position offers a full-time remote role with health insurance after a probation period.

Qualifications

• 3+ years of experience in client success, HR, or operations is required.
• Experience working with remote teams or virtual assistants.
• High attention to detail and documentation accuracy.

Responsibilities

• Facilitate onboarding calls with clients and virtual assistants.
• Monitor attendance and productivity of VAs.
• Serve as the first point of contact for client concerns.

Skills

Client success

Account management

HR or operations

Conflict resolution

Excellent English communication

Tools

CRM systems

Google Workspace

Slack

Time-tracking tools

Job description

A dynamic HR services firm is looking for a proactive Virtual Assistant Success Coordinator in the Philippines. This role involves ensuring smooth onboarding for clients and virtual assistants, monitoring performance, and maintaining client relationships. You will facilitate onboarding calls, address concerns, and support VAs to meet their KPIs. Candidates must have experience in client success and strong communication skills. The position offers a full-time remote role with health insurance after a probation period.