Remote Client Services Specialist — DCM & Payments

Emapta; Metro Manila; Remote; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Day 1 HMO

WFH arrangement

Salary advance

Upskilling program

Office gym

Lifestyle perks

Referral incentives

Government benefits

Annual leave

Career growth

Job summary

Emapta is seeking a Client Services Support (DCM) professional to strengthen international capital markets operations through precise lifecycle administration, account reconciliation, and risk-aware coordination. This full-time role offers permanent work-from-home and exposure to complex debt capital market transactions across jurisdictions.

You will manage daily workloads, input data into internal systems, process payments, reconcile accounts, and support liability management while maintaining

Qualifications

• At least 1 year of relevant experience in financial services, payments, loan operations, or related field.
• Experience in payment processing or loan operations is advantageous.
• Knowledge of billing and invoicing processes.
• Good Microsoft Excel skills are an advantage.
• Ability to handle callbacks and emails and communicate effectively with the team.
• Ability to prioritize tasks, manage deadlines, and work effectively under pressure.
• Strong communication and analytical thinking skills.
• Willingness to undergo cross-training between the DCM and Liability Management teams.

Responsibilities

• Manage and organize the daily workload, ensuring activities are completed within defined deadlines.
• Manage various lifecycle workstreams, including interest payment date processes, conversion processing, and transfer processing.
• Input relevant data into internal systems.
• Serve as an integral member of the Liability Management product team.
• Process payments through core banking providers.
• Reconcile accounts.
• Handle transfers and exchanges, ensuring requests comply with transaction documentation and applicable transfer fees are collected.
• Review and understand deal documentation across relevant jurisdictions.
• Respond to client queries promptly.
• Handle audit requests.
• Assist with the Cash Manager function.
• Highlight areas requiring improvement in processes and procedures.
• Work with the team manager to direct and embed process improvements.
• Maintain high standards within the team, particularly regarding data input and professional communication with all counterparties.
• Remain vigilant regarding risks, ensuring they are mitigated where possible.
• Escalate risks to senior staff at the earliest opportunity when appropriate.
• Adhere to organizational values and provide exceptional client service.

Skills

Financial services

Payment processing

Loan operations

Billing & Invoicing

Excel

Communication

Time management

Analytical thinking

Cross-training

Job description

Emapta is seeking a Client Services Support (DCM) professional to strengthen international capital markets operations through precise lifecycle administration, account reconciliation, and risk-aware coordination. This full-time role offers permanent work-from-home and exposure to complex debt capital market transactions across jurisdictions.

You will manage daily workloads, input data into internal systems, process payments, reconcile accounts, and support liability management while maintaining