Remote Global Client Support Specialist

Emapta; Metro Manila; Remote; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Day 1 HMO coverage with dependent

Competitive Salary Package

Day Shift Schedule

Permanent WFH arrangement

Weekends off

Salary Advance Program

Upskilling through Emapta Academy

Gym access 24/7 (Ortigas/Makati)

Lifestyle perks

Employee referral incentives

20 annual leaves + cash conversion

Mentorship and global exposure

Job summary

Emapta is hiring a Client Support Associate to resolve telecom requests, mobility needs, billing concerns, and service tickets. The role offers a permanent work-from-home setup with day shift and weekends off, plus global exposure working with clients and teams worldwide.

The position requires 0–2 years in telecom support or related fields, strong communication, and the ability to follow documented protocols.

Qualifications

• 0 to 2 years of experience in telecom support, helpdesk, technology client services, sales operations, internal support, or a related role.
• Strong attention to detail and ability to follow documented protocols.
• Familiarity with carrier services and basic repair and ordering processes.
• Proficiency with AutoTask or a comparable PSA/ticketing platform, or willingness to learn.
• Effective written and verbal communication skills.
• Ability to participate in an on-call and after-hours rotation.

Responsibilities

• Support repair and order requests for all clients.
• Process and manage client tickets according to the Benchmark Service Level (BSL) protocol for designated accounts.
• Complete training on mobility support services for key client accounts.
• Manage all move, add, and change (MAC) requests promptly.
• Manage repair and billing issues through full resolution.
• Support client technology upgrades as directed.
• Record all work time accurately and daily in AutoTask.
• Attend carrier training sessions and partner meetings.
• Assist with pricing and service quotes as requested.
• Maintain all tracking documents accurately and in real time.
• Communicate all issues and updates to management.
• Train new employees on systems and procedures as requested.
• Participate in rotating weekly on-call shifts, which may cover second- or third-shift hours, according to the assigned schedule.

Skills

Attention to detail

Written and verbal communication

On-call readiness

Carrier services knowledge

Tools

AutoTask

Job description

Emapta is hiring a Client Support Associate to resolve telecom requests, mobility needs, billing concerns, and service tickets. The role offers a permanent work-from-home setup with day shift and weekends off, plus global exposure working with clients and teams worldwide.

The position requires 0–2 years in telecom support or related fields, strong communication, and the ability to follow documented protocols.