Client Services Support (DCM) | WFH | Mid Shift | Weekends Off | Day 1 HMO

Emapta; Metro Manila; Remote; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Day 1 HMO

WFH arrangement

Salary advance

Upskilling program

Office gym

Lifestyle perks

Referral incentives

Government benefits

Annual leave

Career growth

Job summary

Emapta is seeking a Client Services Support (DCM) professional to strengthen international capital markets operations through precise lifecycle administration, account reconciliation, and risk-aware coordination. This full-time role offers permanent work-from-home and exposure to complex debt capital market transactions across jurisdictions.

You will manage daily workloads, input data into internal systems, process payments, reconcile accounts, and support liability management while maintaining

Qualifications

• At least 1 year of relevant experience in financial services, payments, loan operations, or related field.
• Experience in payment processing or loan operations is advantageous.
• Knowledge of billing and invoicing processes.
• Good Microsoft Excel skills are an advantage.
• Ability to handle callbacks and emails and communicate effectively with the team.
• Ability to prioritize tasks, manage deadlines, and work effectively under pressure.
• Strong communication and analytical thinking skills.
• Willingness to undergo cross-training between the DCM and Liability Management teams.

Responsibilities

• Manage and organize the daily workload, ensuring activities are completed within defined deadlines.
• Manage various lifecycle workstreams, including interest payment date processes, conversion processing, and transfer processing.
• Input relevant data into internal systems.
• Serve as an integral member of the Liability Management product team.
• Process payments through core banking providers.
• Reconcile accounts.
• Handle transfers and exchanges, ensuring requests comply with transaction documentation and applicable transfer fees are collected.
• Review and understand deal documentation across relevant jurisdictions.
• Respond to client queries promptly.
• Handle audit requests.
• Assist with the Cash Manager function.
• Highlight areas requiring improvement in processes and procedures.
• Work with the team manager to direct and embed process improvements.
• Maintain high standards within the team, particularly regarding data input and professional communication with all counterparties.
• Remain vigilant regarding risks, ensuring they are mitigated where possible.
• Escalate risks to senior staff at the earliest opportunity when appropriate.
• Adhere to organizational values and provide exceptional client service.

Skills

Financial services

Payment processing

Loan operations

Billing & Invoicing

Excel

Communication

Time management

Analytical thinking

Cross-training

Job description

Financial Services Excellence Across International Debt Capital Markets

Complex debt transactions depend on accurate payments, timely processing, and exceptional client service. The Client Services Support (DCM) strengthens international capital markets operations through precise lifecycle administration, account reconciliation, and risk-aware coordination. Supporting critical transactions across jurisdictions, this opportunity offers top 1% talent valuable industry exposure, professional development, and a long-term global career with Emapta.

Snapshot

• Employment Type: Full-time
• Work Setup: Permanent Work From Home
• Shift: Mid Shift, Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Fixed weekends off
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• At least 1 year of relevant experience in financial services, payments, loan operations, or a related field
• Previous experience in payment processing or loan operations is an advantage
• Knowledge of billing and invoicing processes
• Good Microsoft Excel skills are an advantage
• Ability to handle callbacks and emails and communicate effectively with the team
• Ability to prioritize tasks, manage deadlines, and work effectively under pressure
• Strong communication and analytical thinking skills
• Willingness to undergo cross-training between the DCM and Liability Management teams

Personal Attributes

• Strong attention to detail and organizational skills
• Proactive, flexible, and agile approach to work
• Sound judgment and willingness to ask for help when needed
• Enthusiasm, adaptability, and commitment to teamwork

Responsibilities

• Manage and organize the daily workload, ensuring activities are completed within defined deadlines.
• Manage various lifecycle workstreams, including interest payment date processes, conversion processing, and transfer processing.
• Input relevant data into internal systems.
• Serve as an integral member of the Liability Management product team.
• Process payments through core banking providers.
• Reconcile accounts.
• Handle transfers and exchanges, ensuring requests comply with transaction documentation and applicable transfer fees are collected.
• Review and understand deal documentation across relevant jurisdictions.
• Respond to client queries promptly.
• Handle audit requests.
• Assist with the Cash Manager function.
• Highlight areas requiring improvement in processes and procedures.
• Work with the team manager to direct and embed process improvements.
• Maintain high standards within the team, particularly regarding data input and professional communication with all counterparties.
• Remain vigilant regarding risks, ensuring they are mitigated where possible.
• Escalate risks to senior staff at the earliest opportunity when appropriate.
• Adhere to organizational values and provide exceptional client service.

About the Client

Our client is an award-winning financial services organization specializing in independent loan administration, security agency, and corporate trustee solutions for international debt capital markets. Recognized for managing complex, distressed, and restructured transactions, it supports thousands of deals and hundreds of billions in assets worldwide. Its conflict-free model, proprietary technology, in-house legal expertise, and round‑clock service have established an exceptional industry reputation. Professionals gain exposure to sophisticated transactions, international markets, and collaborative teams committed to innovation and successful client outcomes worldwide.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.