Global Client Services Specialist - Virtual Exec Meetings

Emapta; Makati; On-site; PHP 355,000 - 426,000; Full time

Job summary

Emapta in Makati seeks a Client Services Specialist to support high-stakes financial market engagements. You will coordinate virtual meetings for executives, manage introductions, respond to client requests, and ensure smooth event flow with polished service.

The role requires 1–3 years of BPO customer service, excellent English, and comfort speaking on camera. Onsite in Makati with night/rotating shifts; competitive salary up to PHP 35,000 and benefits.

Qualifications

• 1–3 years of BPO customer service experience, ideally in voice or client-facing accounts.
• Excellent spoken English with confident, professional client communication.
• Hands-on experience managing inbound and/or outbound customer interactions.
• Comfortable speaking on camera and facilitating virtual client interactions.
• Strong interpersonal, multitasking, and attention-to-detail skills.
• Professional handling of confidential and sensitive information.
• Proficient in Microsoft Office 365, especially Word and PowerPoint.
• Familiar with Zoom, Microsoft Teams, or similar virtual meeting platforms.
• Adaptable, collaborative, and comfortable in fast-paced environments.
• Amenable to night/rotating shifts.
• Willing to work onsite in Makati

Responsibilities

• Deliver polished, professional service across client communications and meeting requests.
• Facilitate small-group virtual sessions, including announcements, speaker and participant introductions, and presentation slide management.
• Prepare accurate post-event reports within established deadlines.
• Assess and prioritize client requests according to urgency, event schedules, and operating procedures.
• Coordinate with cross-functional teams to support smooth, successful virtual event delivery.
• Contribute to team performance, shared objectives, and consistently high service standards.
• Strengthen client relationships through responsive communication and an exceptional customer experience.

Skills

BPO CS experience

English proficiency

Call handling

On-camera speaking

MS Office 365

Video conferencing

Night shifts

Onsite Makati

Education

Bachelor's degree preferred

Experience acceptable for undergraduates

Tools

Zoom

Microsoft Teams

PowerPoint

Word

Job description

Emapta in Makati seeks a Client Services Specialist to support high-stakes financial market engagements. You will coordinate virtual meetings for executives, manage introductions, respond to client requests, and ensure smooth event flow with polished service.

The role requires 1–3 years of BPO customer service, excellent English, and comfort speaking on camera. Onsite in Makati with night/rotating shifts; competitive salary up to PHP 35,000 and benefits.