Remote Chat & Email Support Specialist (Non-Voice)

TREG Outsourcing; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Night shift differential

Performance incentives

Job summary

TREG Outsourcing in Pasig, Philippines, is hiring for a Chat and Email Support role focused on non-voice interactions. You will handle customer inquiries via chat and email, provide accurate product information, and help resolve account issues.

The position offers a competitive base salary, night shift differential, and performance incentives, with shifting schedules including nights and weekends. Strong written English and basic computer skills are required.

Qualifications

• Strong written English with clear grammar and tone.
• Typing speed of 30-35 words per minute or faster.
• Basic computer skills and comfort with digital messaging tools.

Responsibilities

• Manage and resolve customer inquiries via chat and email.
• Provide accurate product information and troubleshoot account issues.
• Document customer interactions clearly in the system.
• Maintain high satisfaction through professional written communication.

Skills

Written English

Typing 30-35 WPM

Customer Service

Education

High School Graduate (Old Curriculum) or Senior High School Graduate

Job description

TREG Outsourcing in Pasig, Philippines, is hiring for a Chat and Email Support role focused on non-voice interactions. You will handle customer inquiries via chat and email, provide accurate product information, and help resolve account issues.

The position offers a competitive base salary, night shift differential, and performance incentives, with shifting schedules including nights and weekends. Strong written English and basic computer skills are required.