Chat & Email Support Specialist - Non-Voice (Night Shifts)

TREG Outsourcing; Manila; On-site; PHP 200,880 - 267,840; Full time

Job summary

TREG Outsourcing in Manila on-site is hiring for a Customer Service role focused on chat and email support with 90% non-voice tasks. The position welcomes High School graduates and emphasizes clear written communication, basic computer skills, and flexibility for night shifts and weekend work.

Responsibilities include handling inquiries via digital messaging, providing product information, and documenting interactions accurately to sustain high customer satisfaction in a streamlined workflow.

Qualifications

• High school level education required with clear written communication.
• Strong written English with good grammar and clarity.
• Basic computer skills and a typing speed 30–35 WPM.
• Willingness to work night shifts and weekends.
• Previous BPO experience welcome but not mandatory.

Responsibilities

• Manage and resolve customer inquiries via chat and email channels.
• Provide accurate product information and troubleshoot account issues.
• Document customer interactions clearly in the system.
• Maintain high satisfaction through professional written correspondence.

Skills

Written English

Typing 30-35 WPM

Basic computer skills

Shift work

Education

High School Graduate (Old Curriculum) or Senior High School Graduate

Job description

TREG Outsourcing in Manila on-site is hiring for a Customer Service role focused on chat and email support with 90% non-voice tasks. The position welcomes High School graduates and emphasizes clear written communication, basic computer skills, and flexibility for night shifts and weekend work.

Responsibilities include handling inquiries via digital messaging, providing product information, and documenting interactions accurately to sustain high customer satisfaction in a streamlined workflow.