Customer Support Specialist — Chat/Email (Hybrid/On-site)

TREG Outsourcing; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO and health benefits

Paid training

Performance incentives and bonuses

Job summary

TREG Outsourcing in Makati is seeking a Customer Service Representative. The role involves assisting customers by phone, chat, or email, delivering excellent service and resolving concerns in a timely manner.

We welcome on-site applicants with options for hybrid or work-from-home depending on the account, with a supportive training program and growth opportunities in a dynamic BPO setting.

Qualifications

• High School or College graduate required.
• Strong English communication skills.
• Basic computer navigation skills expected.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Provide accurate product, service, and account information.
• Resolve issues in a timely and professional manner.
• Maintain customer records and document interactions.
• Meet quality, productivity, and performance targets.

Skills

Good communication in English

Basic computer navigation

Education

High school graduate

Senior high school graduate

College graduate

Job description

TREG Outsourcing in Makati is seeking a Customer Service Representative. The role involves assisting customers by phone, chat, or email, delivering excellent service and resolving concerns in a timely manner.

We welcome on-site applicants with options for hybrid or work-from-home depending on the account, with a supportive training program and growth opportunities in a dynamic BPO setting.