Chat & Email Support Specialist (Night Shift)

TREG Outsourcing; Manila; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Night shift differential

Performance incentives

Job summary

TREG Outsourcing in Manila is hiring for a detail-oriented Customer Service representative focused on 90% non-voice support via chat and email. The role emphasizes clear written communication and accurate product/account assistance with fast, careful responses.

Candidates with a high school diploma or equivalent, good English writing, and basic computer skills are encouraged to apply; night shifts and weekend rotations may apply, with base pay plus incentives.

Qualifications

• Education: High School Graduate (Old Curriculum) or Senior High School Graduate.
• Strong written English skills with focus on grammar and clarity.
• Typing speed of at least 30-35 WPM.

Responsibilities

• Manage and resolve customer inquiries via digital messaging channels (chat and email).
• Provide accurate product information and troubleshoot account issues.
• Document customer interactions clearly in the system.
• Maintain high satisfaction ratings through professional written communication.

Skills

Written English

Communication

Typing 30-35 WPM

Education

High School Diploma

Job description

TREG Outsourcing in Manila is hiring for a detail-oriented Customer Service representative focused on 90% non-voice support via chat and email. The role emphasizes clear written communication and accurate product/account assistance with fast, careful responses.

Candidates with a high school diploma or equivalent, good English writing, and basic computer skills are encouraged to apply; night shifts and weekend rotations may apply, with base pay plus incentives.