Multi-Channel Customer Support Specialist

MCI Careers; San Fernando; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Career growth opportunities

Employee shuttle services

Performance and loyalty bonuses

Job summary

MCI Careers is hiring a Customer Service Representative based in San Fernando, Pampanga, Philippines. This role focuses on delivering outstanding service to clients through inbound and outbound calls, emails, and chats. Candidates need to be at least 18 years old, have a high school diploma, and possess strong English communication skills. The position offers competitive compensation, including HMO and additional benefits for employees.

Qualifications

• Must be 18 years of age or older.
• 6 months call center experience handling US accounts.
• Familiarity with Windows PC applications.
• Ability to read and speak fluent English.

Responsibilities

• Receive inbound and outbound calls courteously.
• Understand customer needs and resolve concerns.
• Use systems to find information and coordinate with departments.
• Follow scripts, policies, and procedures to assist customers.

Skills

Fluent English

Excellent organizational skills

Problem solving

Customer service orientation

Conflict resolution

Typing speed of 40+ words/min

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM platforms

Job description

MCI Careers is hiring a Customer Service Representative based in San Fernando, Pampanga, Philippines. This role focuses on delivering outstanding service to clients through inbound and outbound calls, emails, and chats. Candidates need to be at least 18 years old, have a high school diploma, and possess strong English communication skills. The position offers competitive compensation, including HMO and additional benefits for employees.