Full-Time Customer Experience Specialist

MCI; San Fernando; On-site; PHP 200,880 - 312,480; Full time

Job summary

MCI is hiring a Full-Time Customer Service Representative in San Fernando, Philippines to provide exceptional support and ensure every customer receives professional, friendly service.

Role involves assisting customers by phone, email, or chat, resolving concerns with empathy, and maintaining accurate records while meeting quality and productivity targets. A positive, proactive attitude is essential for success.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent in English

Verbal & written communication

Problem solving

Active listening

Multitasking

Education

High school diploma or GED

Job description

MCI is hiring a Full-Time Customer Service Representative in San Fernando, Philippines to provide exceptional support and ensure every customer receives professional, friendly service.

Role involves assisting customers by phone, email, or chat, resolving concerns with empathy, and maintaining accurate records while meeting quality and productivity targets. A positive, proactive attitude is essential for success.