Remote Call Center Agent - Customer Care & Support

Richbuild Industrial Sales Inc.; Cebu City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Training programme

Career advancement

Flexible working arrangements

Job summary

Richbuild Industrial Sales Inc. in Cebu City is seeking enthusiastic Call Centre Agents for a full-time remote role serving clients across our network. You will be the voice of the company, handling inquiries and providing courteous, accurate information.

You will manage product details, assist with orders, and document customer interactions, while maintaining high standards of service. This position suits freshers and those new to the industry.

Qualifications

• High school diploma or equivalent required.
• Prior call centre or customer service experience preferred.
• Excellent communication and listening skills.
• Ability to multitask in a fast-paced environment.
• Reliable, punctual, and professional.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner
• Respond to customer inquiries regarding products, services, and company policies
• Process customer requests, complaints, and concerns efficiently and effectively
• Maintain accurate records of customer interactions and transactions
• Meet or exceed established quality assurance and performance metrics
• Provide product information and recommendations to customers
• Follow company protocols and procedures consistently throughout all customer interactions
• Collaborate with team members and supervisors to improve service delivery
• Escalate complex issues to appropriate departments when necessary

Skills

Excellent communication

Customer service orientation

Multitasking

Active listening

Reliability

Punctuality

Basic computer literacy

Willingness to learn

Professional attitude

Team collaboration

Education

High school diploma or equivalent

Job description

Richbuild Industrial Sales Inc. in Cebu City is seeking enthusiastic Call Centre Agents for a full-time remote role serving clients across our network. You will be the voice of the company, handling inquiries and providing courteous, accurate information.

You will manage product details, assist with orders, and document customer interactions, while maintaining high standards of service. This position suits freshers and those new to the industry.