Remote Customer Service Pro - Elevate Customer Experience

StaffSmart Outsourcing; Guadalupe; On-site; PHP 268,000 - 357,000; Full time

Job summary

StaffSmart Outsourcing is seeking a Customer Service Representative in Cebu City for a full-time, remote-friendly role. You will handle customer inquiries across channels, maintain records, and ensure high service standards while supporting brand reputation.

You will engage with customers via calls and messages, resolve issues, and follow processes to deliver excellent service. Training and performance incentives accompany competitive compensation.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, preferably in call centres.
• Excellent verbal and written English communication skills.
• Strong listening and empathy for customers.
• Proficient with CRM software and computer systems.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy.
• Process customer inquiries, complaints, and requests accurately and efficiently.
• Maintain detailed and accurate records of customer interactions in the system.
• Follow company policies, procedures, and quality standards consistently.
• Resolve customer issues promptly or escalate to appropriate departments when necessary.
• Provide product and service information to customers clearly and helpfully.
• Meet performance targets for call handling time, CSAT, and call quality metrics.
• Participate in training and development to improve skills and product knowledge.
• Collaborate with team members and supervisors to achieve departmental goals.
• Adhere to data protection and confidentiality standards.

Skills

Customer service

English communication

Active listening

Empathy

Multitasking

Time management

Patience

Problem solving

Reliability

Flexibility

Typing

Attention to detail

Education

High school diploma

Tools

CRM software

Job description

StaffSmart Outsourcing is seeking a Customer Service Representative in Cebu City for a full-time, remote-friendly role. You will handle customer inquiries across channels, maintain records, and ensure high service standards while supporting brand reputation.

You will engage with customers via calls and messages, resolve issues, and follow processes to deliver excellent service. Training and performance incentives accompany competitive compensation.