Customer Service Representative | Newbies Welcome |START ASAP

Richbuild Industrial Sales Inc.; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Competitive compensation packages

Performance-based incentives

Career progression within our growing

On-the-job training

Mentoring from experienced staff

Flexible scheduling where possible

Team-building activities

Job summary

Richbuild Industrial Sales Inc. in Cebu City is seeking enthusiastic Customer Service Representatives to join our call centre team. This full-time role is ideal for those starting their customer service career and eager to learn in a supportive environment.

You will handle inbound and outbound calls with professionalism, document interactions accurately, and provide product information and order assistance. Training is provided to help you succeed.

Qualifications

• High school diploma or equivalent qualification.
• Excellent verbal communication skills in English, with clear pronunciation and professional telephone manner.
• Strong listening skills and the ability to understand customer needs.
• Patient, empathetic approach to problem-solving and customer interaction.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic computer literacy and comfort learning new software systems.
• Reliability and punctuality, with a commitment to consistent attendance.
• Positive attitude and willingness to learn from feedback and training.
• Prior customer service or call centre experience is advantageous but not essential; we welcome newbies and will provide comprehensive training.

Responsibilities

• Answer incoming customer calls in a professional and courteous manner, responding to inquiries about products and services.
• Assist customers with order placements, product information, and general assistance.
• Document customer interactions accurately in the company's call management system and maintain detailed records.
• Handle customer complaints and concerns with empathy, working towards swift resolution.
• Provide product recommendations based on customer needs and company offerings.
• Follow company scripts and protocols while maintaining a natural, conversational tone.
• Meet or exceed daily call handling targets and performance metrics.
• Escalate complex issues to senior team members or management when necessary.
• Contribute to a positive team atmosphere and support colleagues in achieving collective goals.

Skills

Customer service

English communication

Active listening

Multitasking

Basic computer literacy

Reliability

Punctuality

Willingness to learn

Education

High school diploma or equivalent

Job description

About the role

is seeking enthusiastic and customer-focused Customer Service Representatives to join our dynamic call centre team in Cebu City, Cebu. This is a full-time position ideal for individuals new to the customer service industry who are eager to develop their careers in a supportive environment. We are actively recruiting and candidates can start as soon as possible. In this role, you will be the voice of our company, handling inbound and outbound customer inquiries with professionalism, patience, and a genuine desire to help.

Key responsibilities

• Answer incoming customer calls in a professional and courteous manner, responding to inquiries about products and services
• Assist customers with order placements, product information, and general assistance
• Document customer interactions accurately in the company's call management system and maintain detailed records
• Handle customer complaints and concerns with empathy, working towards swift resolution
• Provide product recommendations based on customer needs and company offerings
• Follow company scripts and protocols while maintaining a natural, conversational tone
• Meet or exceed daily call handling targets and performance metrics
• Escalate complex issues to senior team members or management when necessary
• Contribute to a positive team atmosphere and support colleagues in achieving collective goals

What we're looking for

• High school diploma or equivalent qualification
• Excellent verbal communication skills in English, with clear pronunciation and professional telephone manner
• Strong listening skills and the ability to understand customer needs
• Patient, empathetic approach to problem-solving and customer interaction
• Ability to multitask and manage time effectively in a fast-paced environment
• Basic computer literacy and comfort learning new software systems
• Reliability and punctuality, with a commitment to consistent attendance
• Positive attitude and willingness to learn from feedback and training
• Prior customer service or call centre experience is advantageous but not essential; we welcome newbies and will provide comprehensive training

What we offer

• Competitive compensation packages
• Performance-based incentives
• Opportunities for career progression within our growing organisation
• Comprehensive on-the-job training to ensure development of necessary skills
• Collaborative and supportive team environment with mentoring from experienced staff members
• Flexible scheduling options where possible
• Recognition of employee achievements and contributions
• Healthy work environment with modern facilities
• Regular team-building activities to foster camaraderie among staff

About us

is a respected organisation specialising in industrial sales with a commitment to delivering exceptional customer service. We pride ourselves on our professional approach, product expertise, and dedication to customer satisfaction. Our team is composed of passionate individuals who work collaboratively to achieve business objectives whilst maintaining the highest standards of service quality. We are committed to creating an inclusive workplace where employees feel valued, supported, and empowered to succeed. Our company culture emphasises continuous learning, integrity, and excellence in all that we do.