CSR Call Center Agent

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 312,480; Full time

Benefits offered by this job

Competitive salary up to 28K monthly

Paid training and upskilling opportunities

Clear career growth and promotion paths

Job summary

A leading BPO company is seeking Customer Service Representatives/Call Center Agents in Cebu City. The role involves assisting customers with inquiries and concerns via phone, chat, or email, while providing excellent service at all times. The ideal candidate is a High School graduate with strong customer service skills and basic computer abilities. Benefits include competitive salary up to 28K monthly, paid training, and clear career growth paths in a supportive work environment.

Qualifications

• High School or Senior High School Graduate; College level is a plus.
• Strong customer service and problem-solving skills required.
• Basic computer skills and ability to multitask needed.

Responsibilities

• Handle inbound customer inquiries via phone, chat, or email.
• Provide accurate information about products, services, or processes.
• Resolve customer concerns efficiently and professionally.

Skills

Customer service skills

Problem-solving skills

Basic computer skills

Multitasking ability

Education

High School Graduate or Senior High School

Job description

Caldwell Communications Consultancy Philippines

On-site - Cebu No Exp Required High/Senior High School Full-time

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Job Description

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Customer Service Representative / Call Center Agent

Cebu City | Onsite

Telesys BPO

About Telesys BPO

Telesys is growing! Join our team of Customer Service Representatives and Call Center Agents and enjoy a competitive salary, performance incentives, benefits, paid training, continuous coaching, and a supportive people-first work environment with long-term career growth. Our offices are conveniently located in Cebu City and easily accessible via public transportation, giving you a stable and rewarding career—just like hundreds of our team members who have built their careers with us.

Job Description

We are looking for Customer Service Representatives / Call Center Agents who will serve as the first point of contact for customers. You will assist customers with inquiries, provide solutions, and ensure excellent service at all times.

Key Responsibilities:

• Handle inbound customer inquiries via phone, chat, or email
• Provide accurate information about products, services, or processes
• Resolve customer concerns efficiently and professionally
• Document customer interactions and resolutions accurately
• Escalate complex issues to supervisors when necessary
• Meet quality, customer satisfaction, and productivity metrics

Work Schedule & Training:

• Full paid training provided

What to Expect:

• Fast-paced, customer-focused environment
• Opportunities to develop professional skills and grow within the company

Requirements

• High School or Senior High School Graduate (College level or graduate is a plus)
• Strong customer service and problem-solving skills
• Basic computer skills and ability to multitask
• Willing to work onsite in Cebu City
• Amenable to shifting schedules

Why Work for Us?

At Telesys BPO, we believe employees thrive in a supportive and rewarding workplace.

• UP TO 28K monthly basic plus incentives
• Paid training and upskilling opportunities
• Clear career growth and promotion paths

Workplace Culture:

• Supportive and collaborative team environment
• Ongoing coaching and mentorship
• Employee engagement activities and recognition programs

Apply Now

Build a meaningful and stable career in the BPO industry as a Customer Service Representative / Call Center Agent with Telesys BPO. Apply today and help provide excellent customer service.