Remote Bilingual BDC Voice Support Specialist

Revdojo; Philippines; Remote; PHP 223,000 - 357,000; Full time

Job summary

RevDojo is seeking a remote BDC Voice Support specialist to service automotive dealership clients. You will handle inbound and outbound calls, schedule appointments, and provide product information using established call guides.

You will document all interactions in our CRM, identify customer needs, and escalate issues to the right teams. This role requires fluency in English and another language and close collaboration with training staff to maintain high-quality bilingual service.

Qualifications

• Strong communication and professional verbal and written skills.
• Experience in call centers or automotive customer service preferred.
• Fluency in English and another language for bilingual support.
• Remote work with reliable internet and good time management.
• Familiarity with CRM or call management software.
• High school diploma required; additional education beneficial.
• Ability to troubleshoot and propose effective solutions.

Responsibilities

• Handle inbound and outbound calls for automotive dealership clients.
• Document interactions in the CRM system and schedule appointments.
• Identify customer needs and escalate issues to the right teams.
• Collaborate with training and support staff to ensure bilingual service quality.

Skills

Communication

Customer support

Technical support

Troubleshooting

Bilingual English/Spanish

Call center experience

Remote work

CRM software

Education

High school diploma

Tools

CRM software

Job description

RevDojo is seeking a remote BDC Voice Support specialist to service automotive dealership clients. You will handle inbound and outbound calls, schedule appointments, and provide product information using established call guides.

You will document all interactions in our CRM, identify customer needs, and escalate issues to the right teams. This role requires fluency in English and another language and close collaboration with training staff to maintain high-quality bilingual service.