Automotive BDC Agent: Lead Gen, Calls & Appointments

RevDojo; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

RevDojo in the Philippines is seeking a motivated Automotive BDC Agent to be the first contact for customers. You will manage inbound and outbound calls, qualify leads, and guide buyers through the dealership process.

This role emphasizes customer service, data accuracy in the CRM, appointment scheduling, and collaboration with sales and service teams. Fluency in Spanish is preferred for bilingual candidates.

Qualifications

• Call center or customer service experience, preferably in automotive.
• Strong English communication skills.
• Customer service orientation with problem-solving abilities.
• Proficiency in CRM software and Microsoft Office.
• Excellent multitasking and time management.
• Willingness to work in shifts, including evenings and weekends.

Responsibilities

• Handle inbound and outbound calls to generate sales opportunities.
• Identify customer needs and schedule showroom visits for test drives or consultations.
• Input and manage customer data in the dealership's CRM.
• Follow up for service reminders and post-sale satisfaction.
• Collaborate with sales and service teams to ensure a seamless customer experience.
• Provide exceptional customer service and resolve customer issues.
• Assist in developing strategies to increase sales and service opportunities.

Skills

Call center experience

Customer service

English communication

CRM software

Microsoft Office

Time management

Multitasking

Flexibility

Tools

CRM software

Microsoft Office

Job description

RevDojo in the Philippines is seeking a motivated Automotive BDC Agent to be the first contact for customers. You will manage inbound and outbound calls, qualify leads, and guide buyers through the dealership process.

This role emphasizes customer service, data accuracy in the CRM, appointment scheduling, and collaboration with sales and service teams. Fluency in Spanish is preferred for bilingual candidates.