BDC Voice Support (Bilingual)

Revdojo; Philippines; Remote; PHP 223,000 - 357,000; Full time

Job summary

RevDojo is seeking a remote BDC Voice Support specialist to service automotive dealership clients. You will handle inbound and outbound calls, schedule appointments, and provide product information using established call guides.

You will document all interactions in our CRM, identify customer needs, and escalate issues to the right teams. This role requires fluency in English and another language and close collaboration with training staff to maintain high-quality bilingual service.

Qualifications

• Strong communication and professional verbal and written skills.
• Experience in call centers or automotive customer service preferred.
• Fluency in English and another language for bilingual support.
• Remote work with reliable internet and good time management.
• Familiarity with CRM or call management software.
• High school diploma required; additional education beneficial.
• Ability to troubleshoot and propose effective solutions.

Responsibilities

• Handle inbound and outbound calls for automotive dealership clients.
• Document interactions in the CRM system and schedule appointments.
• Identify customer needs and escalate issues to the right teams.
• Collaborate with training and support staff to ensure bilingual service quality.

Skills

Communication

Customer support

Technical support

Troubleshooting

Bilingual English/Spanish

Call center experience

Remote work

CRM software

Education

High school diploma

Tools

CRM software

Job description

Company Description

RevDojo is a leading automotive sales training provider trusted by hundreds of dealerships across the United States. The company combines proven industry fundamentals with modern training methods and advanced technology to help dealerships excel in their markets. RevDojo offers groundbreaking sales training programs, custom call guides, and mystery shopping services designed to boost performance and provide a competitive edge. Team members contribute to a results-driven environment focused on helping clients improve customer interactions and sales outcomes.

Role Description

The BDC Voice Support (Bilingual) role is a full-time remote position responsible for handling inbound and outbound customer calls for automotive dealership clients. Day-to-day tasks include answering inquiries, scheduling appointments, providing product and service information, and following up with leads using established call guides. The role involves documenting all interactions accurately in the CRM systems, identifying customer needs, and escalating issues as needed to dealership contacts or internal teams. The BDC Voice Support professional will collaborate closely with training and support staff to ensure consistent, high-quality customer experiences in both languages required for the role.

Qualifications

• Candidates should possess strong Communication skills, including clear verbal phone etiquette, active listening, and professional written communication.
• Candidates should possess Customer Support and Technical Support skills to assist callers, provide guidance, and navigate basic system or platform questions.
• Candidates should possess Troubleshooting and Analytical Skills to diagnose caller concerns, interpret information, and propose effective solutions or next steps.
• Fluency in English and another language (such as Spanish) to support bilingual customer interactions.
• Prior experience in a call center, BDC, customer service, or automotive environment is preferred.
• Comfort working remotely with reliable internet access, strong time-management, and self-organization skills.
• Familiarity with CRM or call management software and basic computer proficiency.
• High school diploma or equivalent required; additional education or training in business, communications, or related fields is beneficial.