Remote Bilingual Residential Services Coordinator

Workana; Philippines; Remote; PHP 300,000 - 540,000; Full time

Job summary

Workana is seeking a motivated Bilingual Customer Service & Administrative Specialist to support residential services remotely and full-time. You will serve as the primary contact for customers throughout the service process, coordinating scheduling, work orders, timesheets, and invoicing while collaborating with the Residential Regional Manager and field crews.

Fluency in English and Spanish is essential, as is strong organizational skill.

Qualifications

• Fluent English and Spanish, both written and spoken.
• 3–5 years of professional office experience.
• Two-year college degree or equivalent — required.
• Four-year degree — preferred.
• Previous experience in customer service, administrative support, operations, scheduling, or a similar role.
• Strong customer service and communication skills, particularly through email and phone.

Responsibilities

• Serve as the primary point of contact for residential customers throughout the service process.
• Provide day-to-day operational and administrative support for residential services.
• Work closely with the Residential Regional Manager to manage daily requests, operational needs, and issues.
• Schedule and reschedule customer appointments as needed.
• Monitor daily and weekly schedules to ensure all crews are properly assigned and staffed.
• Close out daily work orders and employee timesheets accurately and on time.
• Process client invoices on a daily basis.
• Monitor crew time-off requests and coordinate floater assignments to maintain appropriate coverage.
• Coordinate estimates and provide accurate pricing information to customers.
• Assist in resolving customer service and billing issues with professionalism and urgency.
• Maintain accurate records of customer interactions, transactions, complaints, inquiries, comments, and actions taken.
• Escalate unresolved customer concerns to the Residential Regional Manager for further investigation.
• Identify opportunities to improve processes, workflows, and service procedures.
• Support additional administrative and operational tasks as assigned by management.

Skills

English & Spanish

Education

Two-year college degree

Four-year degree (preferred)

Tools

Microsoft 365

CRM systems

ERP systems

Job description

Workana is seeking a motivated Bilingual Customer Service & Administrative Specialist to support residential services remotely and full-time. You will serve as the primary contact for customers throughout the service process, coordinating scheduling, work orders, timesheets, and invoicing while collaborating with the Residential Regional Manager and field crews.

Fluency in English and Spanish is essential, as is strong organizational skill.