Remote B2C Inside Sales Specialist (Singapore)

PENBROTHERS; Philippines; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Meaningful work

Growth opportunities

Global reach (remote)

Local impact

Job summary

Penbrothers is seeking an Inside Sales Specialist to handle inbound emails and chat inquiries from potential customers interested in our Singapore-based co-living services. You will engage with leads, understand needs, provide information about offerings, and guide them through the sales process to ensure a positive experience and successful conversion.

This 1-year project-based role requires a proactive mindset and the ability to work cross-functionally with sales, marketing, and operations to

Qualifications

• 2 years solid sales experience, preferably in real estate.
• Excellent communication and interpersonal skills.
• Strong listening skills and ability to understand customer needs.

Responsibilities

• Respond to Inquiries: Handle inbound emails and chat messages from prospective customers in a timely and professional manner.
• Understand Customer Needs: Listen actively to customers' requirements, questions, and concerns to understand their needs and provide appropriate solutions.
• Provide Product Information: Educate customers about our products or services, including features, benefits, pricing, and promotions.
• Qualify Leads: Determine the suitability of leads by asking relevant questions to understand their budget, timeline, and decision-making process.
• Demonstrate Value: Effectively communicate the value proposition of our products or services and how they meet the customer’s needs.
• Handle Objections: Address customer objections or concerns with confidence and provide solutions to alleviate any doubts.
• Scheduling of Viewings: Ensure viewings are plotted in the field sales team’s calendar with all relevant information.
• Close Sales: Guide qualified leads through the sales process, close deals, and achieve monthly or quarterly sales targets.
• Follow-Up: Follow up with leads who have expressed interest but haven’t made a purchase yet to nurture them through the sales funnel.
• Documentation and Reporting: Maintain accurate records of interactions with customers in the CRM system and have insight into your sales activities, leads, and conversion rates.
• Collaboration: Work closely and cross-functionally with the sales team, marketing department, operations, and other relevant departments to optimize sales processes and improve customer experience.
• Market Awareness: Stay proactive in understanding the Singapore co-living and real estate market to better position offerings and anticipate customer needs.
• Continuous Learning: Stay updated on product knowledge, sales techniques, and industry trends to enhance selling skills and meet or exceed sales targets.
• Customer Satisfaction: Ensure high levels of customer satisfaction by providing excellent service and support throughout the sales process.

Skills

Sales experience

CRM experience

Communication skills

Ability to work under pressure

Tools

CRM software

Email & chat tools

Job description

Penbrothers is seeking an Inside Sales Specialist to handle inbound emails and chat inquiries from potential customers interested in our Singapore-based co-living services. You will engage with leads, understand needs, provide information about offerings, and guide them through the sales process to ensure a positive experience and successful conversion.

This 1-year project-based role requires a proactive mindset and the ability to work cross-functionally with sales, marketing, and operations to