Sales Support for SG

BeepXtra Philippines, Inc.

Philippines

On-site

PHP 279,000 - 446,000

Full time

3 days ago

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Job summary

BeepXtra Philippines, Inc. is seeking a customer service professional to handle emails and calls from Singapore-based agents, provide product trainings, and assist with telesales campaigns from its Philippines operations.

The role requires 2+ years of customer service experience and fluent English. You will use Salesforce for case management and collaborate with the team on marketing projects and webinars.

Qualifications

2+ years of customer service experience (travel industry preferred but not required).
Fluency in written and spoken English.

Responsibilities

Handle incoming & outgoing emails and/or calls to and from agents based in Singapore.
Attend to technical questions, customer-related issues, escalations, follow-ups from partners based in Singapore.
Conduct welcome calls and product trainings to agents over the phone or online.
Do telesales to some leads or dormant/inactive agencies based in Singapore.
Update Salesforce regularly.
Provide assistance on sales and marketing projects and telesales campaigns when needed.
Conduct webinar and training presentations as required.
Perform other tasks and special projects as may be assigned.

Skills

Customer service

Phone & email support

Telesales

Salesforce

English fluency

CRM experience

Communication skills

Team collaboration

Tools

Salesforce

Job description

About Us

Discover's network has been built over more than 30 years. Discover the World is the leader in global travel services and distribution. The top brands in the travel industry, trust Discover to perform sales, marketing, business processing and distribution needs for them across the globe.
And why do they trust their brand with us? People, Quality, Integrity and Delivery and a true global network they can rely on.
Discover remains the dominant innovator for the travel industry at the cutting edge of helping travel companies grow beyond their network, resources and core competencies. We help bridge the gap to reach across cultures, economies, languages, currencies and complex business practices to maximize our client's investment and revenue returns. Our reputation is earned every day. While others may promise the world, we deliver it.

Job Description

Handle incoming & outgoing emails and/or calls to and from agents based in Singapore
Attend to technical questions, customer related issues, escalations, follow-ups from partners based in Singapore
Conduct welcome calls and product trainings to agents over the phone or online.
Do telesales to some leads or dormant/inactive agencies based in Singapore
Update Salesforce regularly
Provide assistance on sales and marketing projects and telesales campaigns when needed.
Conduct webinar and training presentations as required.
Perform other tasks and special projects as may be assigned.
At least 2 years' customer service experience, ideally related to the travel industry but not compulsory.

Job Qualifications

Phone presentations: Demonstrate ease and confidence in delivering compelling presentations over the phone.
Email responsiveness: Exhibit prompt and effective communication skills when responding to emails from our partners.
Objection handling: Skillfully address objections, providing thoughtful and persuasive responses to ensure clarity and satisfaction.
Complaint resolution: Approach complaints from travel agents with a solution-oriented mindset, working towards swift and amicable resolutions.
Fluency in both written and spoken English language.
CRM skills, preferably Salesforce.
Good organizational skills and capable of working in a fast-paced environment with shifting priorities.
Works well with the team and with sound work ethics.