Remote Automotive Operations & Dispatch Specialist

iSupport Worldwide; Metro Manila; Remote; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Free meals and snacks

Onsite gym access

Weekly fitness activities

Upskilling academy

Modern office facilities

Employee amenities

Job summary

iSupport Worldwide seeks an experienced Operations Support Staff to optimize customer service, dispatch operations, parts sourcing, and vendor coordination in a fast-paced automotive services environment.

The role involves coordinating customers, technicians, and internal teams to maintain high service levels, accuracy, and satisfaction. A background in automotive operations and strong organizational skills are essential for success in this remote position.

Qualifications

• 2+ years in customer service or support.
• Prior automotive industry experience required.
• Excellent multitasking and time management.
• Strong communication and problem-solving skills.

Responsibilities

• Answer technician and customer calls.
• Respond to emails from clients and vendors.
• Build quotes for fleet and consumer clients.
• Source and order automotive parts.
• Create purchase orders and process returns.
• Update jobs and support ledger adjustments.
• Use Slack, AirCall, Wrench Admin and vendor sites.
• Handle warranty issues and cross-train teammates.

Skills

Customer service

Dispatching

Scheduling

Prioritization

Attention to detail

Remote work

Stakeholder management

Adaptability

Accountability

Education

Bachelor's degree

Job description

iSupport Worldwide seeks an experienced Operations Support Staff to optimize customer service, dispatch operations, parts sourcing, and vendor coordination in a fast-paced automotive services environment.

The role involves coordinating customers, technicians, and internal teams to maintain high service levels, accuracy, and satisfaction. A background in automotive operations and strong organizational skills are essential for success in this remote position.