Phone Support & Work Order Dispatcher

VA Masters; General Santos; On-site; PHP 240,000 - 360,000; Full time

Job summary

VA Masters is seeking a reliable Dispatcher/Admin Support Specialist to be the front-line contact for customer service calls, coordinating with field drivers and managing day-to-day communication.

The ideal candidate will learn our systems and scripts quickly, follow provided call scripts, and maintain accurate records while delivering clear, professional language on every call. This role offers training and growth within a growing team.

Qualifications

• Experience with dispatch or field service management software.
• Strong phone communication skills in English.
• Ability to quickly learn and follow structured call scripts.
• Ability to coordinate with field-based team members in real time.
• Reliable, detail-oriented, and able to work independently.
• Strong written and verbal communication skills.

Responsibilities

• Answer and manage incoming calls from customers requesting service.
• Coordinate and communicate directly with field drivers regarding job assignments and status updates.
• Log and track service requests using our dispatch software.
• Follow provided scripts to ensure consistent, professional customer interactions.
• Monitor and manage service requests coming through partner network platforms.
• Maintain accurate records of calls and jobs in our tracking system.
• Provide timely updates to customers on service status and timing.
• Escalate urgent or complex issues appropriately.

Skills

Dispatch software

Phone communication

Call scripting

Field coordination

Independent work

Written communication

Tools

Salesforce CRM

Job description

Job Summary:

We're on the lookout for a reliable and detail-oriented Dispatcher/Admin Support Specialist to serve as the front-line point of contact for incoming service calls. This role involves coordinating with field drivers, managing call intake, and ensuring smooth day-to-day communication between customers and our team. The ideal candidate is a strong communicator who can quickly learn our systems and scripts and represent our company professionally on every call.

Key Responsibilities:

• Answer and manage incoming phone calls from customers requesting service

• Coordinate and communicate directly with field drivers regarding job assignments and status updates

• Log and track service requests using our dispatch software

• Follow provided scripts to ensure consistent, professional customer interactions

• Monitor and manage service requests coming through partner network platforms

• Maintain accurate records of calls and jobs in our tracking system

• Provide timely updates to customers on service status and timing

• Escalate urgent or complex issues appropriately

Mandatory Skills:

• Experience with dispatch or field service management software

• Strong phone communication skills with clear, professional English

• Ability to quickly learn and follow structured call scripts

• Comfortable coordinating with field-based team members in real time

• Reliable, detail-oriented, and able to work independently

• Strong communication skills, both written and verbal

Preferred Skills:

• Experience with CRM platforms such as Salesforce

• Background in roadside assistance, logistics, or dispatch-related industries

• Familiarity with VoIP phone systems

• Experience working night or evening shifts

Why Join Us:

This is a great opportunity to join a growing team and take ownership of a front-line customer service role with real impact. You'll receive hands‑on training to get up to speed quickly, and there's strong potential for this role to expand as the team grows.