Operations Support Staff

iSupport Worldwide; Metro Manila; Remote; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Free meals and snacks

Onsite gym access

Weekly fitness activities

Upskilling academy

Modern office facilities

Employee amenities

Job summary

iSupport Worldwide seeks an experienced Operations Support Staff to optimize customer service, dispatch operations, parts sourcing, and vendor coordination in a fast-paced automotive services environment.

The role involves coordinating customers, technicians, and internal teams to maintain high service levels, accuracy, and satisfaction. A background in automotive operations and strong organizational skills are essential for success in this remote position.

Qualifications

• 2+ years in customer service or support.
• Prior automotive industry experience required.
• Excellent multitasking and time management.
• Strong communication and problem-solving skills.

Responsibilities

• Answer technician and customer calls.
• Respond to emails from clients and vendors.
• Build quotes for fleet and consumer clients.
• Source and order automotive parts.
• Create purchase orders and process returns.
• Update jobs and support ledger adjustments.
• Use Slack, AirCall, Wrench Admin and vendor sites.
• Handle warranty issues and cross-train teammates.

Skills

Customer service

Dispatching

Scheduling

Prioritization

Attention to detail

Remote work

Stakeholder management

Adaptability

Accountability

Education

Bachelor's degree

Job description

Join Our Team!

We are looking for an experienced and highly organized Operations Support Staff to provide comprehensive support across customer service, dispatch operations, automotive parts sourcing, vendor coordination, scheduling, inspection review, and administrative functions within a fast-paced automotive services environment.

This role plays a critical part in ensuring smooth day-to-day operations by coordinating customers, technicians, vendors, and internal teams while maintaining high service levels, operational accuracy, and customer satisfaction.

What Is Your Mission?

This position will be responsible for learning and performing a varying degree of the following items:

• Answer and respond to technician phone calls
• Answer and respond to customer phone calls
• Answer and respond to emails for consumer clients and vendors
• Build quotes for both fleet and consumer clients

Source parts availability

• Order parts for both fleet and consumer clients

Create purchase orders and parts returns

• Properly modify jobs as needed in order to close them out
• Support technician ledger adjustments
• Work with Slack, AirCall, Wrench Admin, and vendor websites
• Address customer warranty and third party warranty jobs and issues
• All teammates will be cross-trained to fill in any necessary gaps in performance

Requirements

Who Are We Looking For?

Non-Negotiable Requirements

• Prior automotive industry experience is required. Candidates should have direct experience working with dealerships, automotive operations, or a closely related capacity.
• 2+ years in Customer service or customer support experience.
• Excellent multitasking and time management skills.
• Strong attention to detail and accuracy.
• Strong verbal and written communication skills with a clear, neutral accent.
• Excellent organizational and problem-solving skills.
• Strong decision-making and critical-thinking abilities.
• Ability to work a flexible schedule, including non‑traditional hours, with advance notice of schedule changes.

Flexible Requirements

• Bachelor's Degree in Logistics, Mechanical Engineering, Automotive Technology, or a related field
• Reliable internet connection required; a backup internet source is preferred.

Skills & Competencies

• Exceptional customer service and communication skills
• Strong dispatching and scheduling capabilities
• Excellent organizational and prioritization skills
• Strong attention to detail and quality assurance mindset
• Ability to work independently in a remote environment
• Strong collaboration and stakeholder management abilities
• Adaptability and flexibility in a rapidly changing operational environment
• Accountability, ownership, and commitment to operational excellence

Benefits

Why you'll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.